Questions
Straight answers.
What happens when I miss a call?
If a homeowner calls your Roxy number and you do not pick up, Roxy follows up right away on your behalf with a text that lets them know you missed the call and asks how you can help. If they reply, you are notified so you can jump into the conversation while the lead is still warm.
Will homeowners know this is automated?
Roxy sends follow-ups on your behalf, using the voice and style you approve during setup. The message feels personal because it is based on how you actually talk to customers.
What if I accidentally BCC Roxy on the same customer twice?
She checks phone number and email before sending anything. If there's a match, she skips it — one message per customer, every time.
You're seeing my customer data — what do you do with it?
We use your estimate data only to send and track follow-ups for your business. We don't sell customer data, share it with advertisers, or use it for unrelated purposes. Your data is yours — we delete it completely if you ever cancel.
What if I don't send estimates by email?
You can export your open estimates from your system and send the list to Roxy once a week instead. Takes about 10 minutes. Works just as well — one extra step per week instead of copying her on emails.
What if a homeowner says they're not interested?
Roxy handles it gracefully — in your voice — and won't bother them again. She logs why they declined so you can see the patterns over time.
How long does setup take?
Setup is self-service and takes just a few minutes. Simply complete the onboarding flow on our website to configure your assistant, voice, and payment. Your dedicated phone number is provisioned automatically upon completion.
What if I want to stop?
Cancel anytime via the dashboard under Billing → Manage billing (Stripe portal), or email us. No fees, no hassle.
What if I'm not satisfied?
We offer a 14-day money-back guarantee. If you're not happy with the service within the first 14 days, we'll refund your payment—no questions asked.
What phone number does Roxy text from?
Roxy texts from a dedicated business number provisioned specifically for your account during setup. It shows up as a real phone number — not a short code or spam-looking sender. Homeowners can reply directly to that number and you'll be notified immediately.
Can I review the message before it sends?
Yes. During setup you complete a voice profile so Roxy learns your style. You can preview how your messages will sound before you go live. Once you're running, Roxy generates each message in your voice — you can also preview individual follow-ups from the dashboard anytime.
What happens if the customer says stop?
Roxy immediately stops texting that number — no further messages, ever. The opt-out is logged in your account so there's a permanent record, and the system will never contact that number again even if you accidentally BCC them on a future estimate.
Does this work with my CRM?
Roxy doesn't need to integrate with your CRM. It works by BCC — just add roxy@justcallroxy.com when you send an estimate and she picks it up automatically. Whatever system you already use for estimates keeps working exactly as it does today.
Can I pause follow-up for a specific estimate?
Yes. From the estimate detail page in your dashboard you can pause follow-ups for any individual customer at any time. Useful when you're already in a conversation with them or the situation has changed.
Is this TCPA compliant?
Yes. Roxy texts homeowners who already have a prior business relationship with you — they requested and received your estimate. The first message always includes a STOP instruction. Opt-outs are honored immediately, permanently logged, and that number is never contacted again. An automated consent check also runs on every estimate before Roxy sends anything. See our full SMS consent & opt-in policy. As with any business communications tool, consult your own attorney if you have compliance questions specific to your situation.
